Dubai
Port and Customs
Vision
and Leadership
We will be
a recognized
model of excellence,
challenging
traditional
boundaries,
seizing opportunities,
setting the
standard to
become a renowned
world leader
in providing
innovative
Customs services.
Providing
world class
services.
Mission
Statement
Our mission
is to excel
in serving
Dubai by delivering
Customs services
of the highest
and uncompromising
quality and
value.
WE
ARE COMMITTED
to protect
Dubai’s
revenue by
going beyond
and above
assessing
and collecting
duties and
fees. We will
control, regulate
and facilitate
the movement
of commodities
between Dubai
and other
nations. We
will seek
new channel
streams of
revenues depending
on innovative
and creative
service endeavours.
WE
ARE COMMITTED
to provide
the highest
quality of
services to
our customers.
We will exceed
our customers’
expectations
by providing
friendly,
courteous,
knowledgeable
and prompt
service in
all areas
of our operations.
Through system-wide
continuous
improvement
in the quality
of everything
we do, we
will strengthen
our leadership
position.
Innovation,
technology
and creativity
are essential
catalysts
for our competitive
advantage.
WE
ARE COMMITTED
to emphasise
the importance
of our employees
by providing
an environment
where people
realise their
full potential,
where they
feel good
about their
work, are
challenged
and well trained,
and are able
to grow both
professionally
and personally,
thereby maximising
their contributions.
We seek productivity
through participation,
teamwork and
accountability.
WE
ARE COMMITTED
to conduct
our operations
based on international
provisions
implemented
by the world
Customs and
other international
trade communities.
Our conduct
accommodates
recommendations
expressed
by international
institutions
which have
regard to
facilitating
legitimate
trade. Integrity,
competence,
and conformity
with international
standards
characterise
our Customs
system.
WE
ARE COMMITTED
to endeavour
to be a good
citizen at
all times
by engaging
in activities
that have
a positive
social and
economic impact
on the communities
in which we
work and the
world at large.
Functions
of Customs
Customs
is no longer
a mere collector
of duty or
inspector
of cargo.
Customs has
assumed new
responsibilities
that are more
significant
from a traditional
perspective.
It has expanded
to include
the facilitation
of trade while,
at the same
time, Customs
continues
to play a
vital role
in preventing
the entry
of goods detrimental
to the United
Arab Emirates
society. One
of the greatest
challenges
of Dubai Customs
consists in
balancing
the facilitation
and the need
for control.
-
Economic
Function:
Regulate
the flow
of trade
into the
business
sector.
-
Financial
Function:
Collect
revenue.
-
Statistical
Function:
Generate
trade statistics
reports
and analyses.
-
Social
Function:
Regulate
imports
and exports
into and
out of Dubai.
Customs
Policy pursued
in UAE and
particularly
in Dubai has
been responsible
for elevating
Dubai to its
present status
of an international
trading centre.
The role of
Customs now
covers economic,
social and
statistical
areas. Simply
stated, Dubai
Customs plays
a pivotal
role in border
protection,
trade administration
and revenue
collection.
Collection
of Customs
Duties
Customs is
charged with
assessing
and collecting
duties imposed
on imported
goods. Dubai
levies a 4%
duty on all
imported goods
(50% on alcohol
and 100% on
Tobacco) unless
they are exempted.
Provision
of complete
information
on trade
Statistics
Section collects
and analyses
information
on trade,
import, import
for re-export
and export.
Trade and
Customs statistics
are essential
decision-making
tools in order:
-
in
to develop
trade policies
and agreements;
-
to
ensure the
financial
wealth of
a country
-
to
fund and
resource
government
departments
Protection
of public
health
This type
of function
is not related
to economic
protection
as much as
it is to controlling
goods harmful
or potentially
harmful to
the individual
or environment.
In fact, strict
control is
imposed on
foodstuffs,
vaccines,
medicines,
drugs and
other similar
goods. Dubai
Customs works
in close relationship
with Dubai
Municipality
and Ministry
of Health.
Prohibition
or restriction
of goods
Dubai Customs
is also the
first line
of defense
against the
importation
of harmful
goods that
affect individual
health, coherence
of the society
and environment
cleanliness.
Implementation
of regulations
to control
the flow of
foreign trade
The economic
role of Customs
due to the
liberalized
and transparent
policy, has
raised Dubai
to an international
trade hub
which now
handles 70%
of UAE's non-oil
trade.
The
simple and
easy customs
procedures
have facilitated
smooth movements
of consignments
in and out
of the country,
affording
international
trade remarkable
incentives.
Excellent
infrastructure
combined with
high level
transport
and communications
facilities
and the absence
of sales taxes
paved the
way for non-oil
trade to grow.
Provision
of efficient
import/export
procedures
to trade community
The liberal
economic policy
regarding
customs operations
brought about
rapid increase
in the Emirates
development
and trade.
The
policy regarding
re-export
is another
factor in
the speedy
development
achieved by
the economy
of Dubai.
Traders could
import from
low price
sources and
keep the goods
for a period
of six months
paying only
a deposit
of 4% until
they find
the most profitable
market to
re-export
their goods.
The deposit
is then refunded
on producing
proof of export.
The
transshipment
facility,
that enables
traders to
transit their
shipments
through Dubai
without any
hassles, has
also helped
boost international
transactions,
contributing
to rapid economic
development.
Provision
of incentives
to investment
One of the
major objectives
of trade administration
is to ensure
that the trade
and commerce
community
receives the
support and
is given the
advantages
intended by
a wide variety
of trade policy,
legislation
or agreements.
Above
all, the economic
policy of
keeping tariff
rates at low
levels and
the setting
up of free
trade areas
such as free
zones and
duty-free
areas has
provided substantial
force to accelerating
the pace of
growth of
foreign trade
as well as
industrial
development.
The
policy regarding
the issue
of industrial
licences to
manufacturing
industries
exempting
them from
customs duty,
forms another
important
contributing
factor to
the economic
role of customs
in the development
of trade and
commerce.
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